Shipping policy

At Tathasthu, we are committed to ensuring that your order reaches you safely and on time. Please read the following shipping and delivery terms carefully.

1. Shipping & Delivery

  • Orders are processed and shipped after the order has been successfully placed and verified.
  • Once your order has been shipped, it will generally be delivered within 3–4 business days.
  • Delivery timelines may vary slightly depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
  • Once your order has been dispatched, you may receive tracking details through the contact information provided while placing the order.

2. Cancellation Policy

Once an order is placed, it cannot be cancelled.

We request customers to carefully review their order details before completing the purchase.

For any further queries regarding your order, please reach out to us at:

Email: tathasthu12@gmail.com

3. Delivery Issues & Customer Support

If you experience any issue with your order, including but not limited to:

  • Damaged product received
  • Missing or incorrect product
  • Product-related concerns
  • Delivery-related issues
  • Any other concern regarding your order

we urge you to get in touch with us within 7 days of receiving your order.

Your satisfaction truly matters to us, and our team is always here to assist you.

Customers can contact our executives by:

  • WhatsApp: Click on the WhatsApp icon available on our website to connect with us.
  • Email: tathasthu12@gmail.com

Please ensure that you contact us within 7 days of delivery so that we can review and assist with your concern.

Our team generally provides a resolution within 24–48 hours after receiving the necessary details regarding your concern. We will do our best to resolve the issue promptly and put a smile on your face.

4. Important Note

For faster resolution of any product or delivery-related concern, customers may be requested to provide relevant details such as their order number, photographs/videos of the product or package, and other information necessary to verify the issue.

Tathasthu reserves the right to review each case individually and determine the appropriate resolution based on the circumstances of the issue.

For any assistance, please contact us at:

Email: tathasthu12@gmail.com

Thank you for choosing Tathasthu.